Refunds & cancellation

Last updated: 15 August 2026

Monthly plans you can leave at any time, a 14-day withdrawal right if you're an EU consumer, and one promise above all: your apps are never deleted over money.

Cancelling

Personal and Team are monthly subscriptions with no minimum term and no cancellation fee. Cancel at any time; the cancellation takes effect at the end of the current billing period, and you keep full access until then.

Refunds — 14 days, no questions asked

If you're not happy with a plan for any reason, tell us within 14 days of the payment and you get a full refund of that payment. This applies to your first payment and to every renewal. Email contact@artifacted.cloud or use the "Request refund" link on your Paddle receipt — one message to either of us is enough. Refunds go back to the original payment method.

If you are a consumer in the EU, your statutory 14-day right of withdrawal (§§ 312g, 355 BGB) applies in addition and is never shorter than the promise above.

Where to send a refund request

Online purchases run through Paddle, our merchant of record — the payment contract for the purchase is with Paddle. A refund or withdrawal request can go to either of us: email contact@artifacted.cloud or Paddle's buyer support — one email to one of the two is enough, and we sort the rest out between us.

What never happens

Your apps are never deleted for non-payment. If a plan lapses, everything you published stays online through a 14-day grace period; after that your apps pause until a plan is active again. Nothing is deleted at any point, and export keeps working the whole time — you can download your apps, their saved data, and files before, during, and after.

Enterprise tier

Enterprise plans are invoiced directly by us. The same 14-day full-refund promise applies to every Enterprise invoice; contract terms cannot make it shorter.